Returns & Exchanges
At Joker & Witch, we want you to love your fashion accessories, but if you are not completely satisfied, we offer a hassle-free 7-day return and exchange policy. Please ensure that all items are returned in their original packaging with tags intact to qualify for a refund or replacement.
Initiate Request
Visit our Returns Center and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Once your request is submitted, our team will review the details; please ensure the product is unworn and in its original condition.
Package Pickup
After approval, we will arrange a reverse pickup from your registered address within 2-3 business days at no additional cost.
Refund Processing
After the item reaches our warehouse and passes quality checks, your refund or store credit will be processed within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing